LA Operations Coordinator

Studio - Silver Lake · Los Angeles, California
Department Studio - Silver Lake
Employment Type Full-Time
Minimum Experience Mid-level

What you'll do...

  • Team Leadership
    • Manage Studio Associate schedules and ensure compliant timekeeping for biweekly payroll
    • Work with Y7 Leadership to:
      • Create an empowering work environment where team members can develop professionally and personally, leading with respect and empathy
      • Hire and train new Studio Associates aligning with Y7 mission, values and goals
      • Onboard new team members setting clear expectations and ensuring team members are set up for success
      • Delivering effective training, development, feedback and performance management directly to Studio Associates
      • Ensure shift productivity for all team members, including consistent cleanliness of the studio and being present and available all staff
  • Systems Operations
    • Create and update location-specific class schedules in Mindbody
    • Be an expert on Y7’s operational systems, especially Mindbody, managing Membership Contracts and all client accounts accurately 
    • Manage client accounts, follow-up, guest issues and email support, ensuring that each client has an exceptional experience
    • Facilitate client payments and ensure class rosters and client accounts are updated efficiently and in accordance with Y7’s procedures in Mindbody
    • Use Y7’s internal communication systems (Internal LMS, Slack, Bamboo, etc.) to log updates, facilities issues and other concerns, and to give and receive feedback with Studio Associates and Y7 Leadership
  • Studio Operations
    • Ensure studio is stocked with all necessary supplies
    • Work as a team with Studio Associates and Instructors to facilitate smooth and successful class check-ins
    • Uphold company policies and procedures and approach all situations with respect and empathy
    • Maintain the Y7 brand aesthetic, energy and culture 
    • Support the Operations team in maintaining studios spaces and addressing any issues in a timely manner
    • Maintain a clean and safe environment - responsibilities to include cleaning mats, studio room, lockers, surfaces, bathrooms, and laundry


You...

  • Have experience in the fitness industry
  • Are eager to build relationships with staff and lead by example
  • Love interacting with clients and providing an above & beyond experience
  • Possess excellent organizational & communication skills 
  • Are a team player with a no task is too small attitude 

Thank You

Your application was submitted successfully.

  • Location
    Los Angeles, California
  • Department
    Studio - Silver Lake
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level